Shipping Policy
From our Mumbai warehouse to your doorstep, every Alakh Aura fragrance is prepared, packed and dispatched with care.
Thank you for choosing Alakh Aura. Where ancient essence meets modern luxury, we believe the experience should continue beyond the fragrance itself. Every order is prepared with care and delivered with the attention your purchase deserves.
01 Domestic Shipping — India
We offer pan-India delivery with an estimated delivery timeline of 5–7 business days.
Orders are generally processed and dispatched within 24–48 business hours from our Mumbai warehouse.
Please note that delivery timelines exclude weekends, public holidays and unforeseen courier delays.
02 International Shipping
At present, Alakh Aura does not offer standard international shipping.
For special requests, international orders may be considered and arranged on a case-by-case basis. Any applicable duties, taxes, shipping charges and insurance, where required, will be borne by the customer.
03 Shipping & Delivery Guidelines
Our courier partners generally make deliveries between 9:00 AM and 8:00 PM, Monday through Saturday.
If you are unavailable, you may authorize a trusted individual such as a family member, colleague or neighbour to receive the package on your behalf.
Once a package has been delivered to an authorized alternate recipient, Alakh Aura is not responsible for the package after delivery.
04 Shipping Charges
For bulk or special orders, additional handling or logistics charges may apply depending on:
- Packaging requirements
- Order volume
- Product type
If any additional charges apply, they will be communicated to you in advance.
05 Order Tracking & Delays
Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.
We work hard to ensure timely delivery. However, delays caused by courier partners, weather, public holidays, operational disruptions or other circumstances beyond our reasonable control may occasionally occur.
Shipping charges, once applied, are non-refundable.
06 Failed Deliveries & Order Rejections
If an order is cancelled after dispatch, rejected or remains undelivered, including certain COD situations, applicable forward and return shipping charges may apply.
- For prepaid orders, applicable shipping charges may be deducted from the refund.
- For COD orders, the equivalent value may be adjusted through store credits or reward points, where applicable.
Providing an accurate address, phone number and other delivery information helps us avoid unnecessary delivery delays and return charges.
07 Damages & Claims
We take care in preparing and packaging every order. If your package arrives damaged, defective or incomplete, please notify our support team promptly.
Any damage, defect or shortage should be reported to our support team within 24 hours of delivery so that we can review the issue and guide you through the appropriate next steps.
Please retain the original packaging and any relevant delivery materials until your concern has been reviewed.
Alakh Aura is not liable for damage occurring after delivery or after the package has been received by an authorized recipient.
08 Returns & Customer Support
We offer a simple and guided process for eligible returns, replacements and refund-related concerns.
If you need assistance with a delivery, return, replacement or refund, our support team is here to help.
We're Here To Help.
For shipping, returns, replacements or refund-related queries, please reach out to us.
Email: alakhaura.in@gmail.com
09 Important Note
By placing an order with Alakh Aura, you confirm that you have read and agreed to this Shipping Policy.
We are dedicated to making every step of your experience—from checkout to unboxing—seamless, considered and memorable.
From Our House To Yours.
Every Alakh Aura order carries more than a fragrance. It carries our commitment to thoughtful presentation, careful handling and an experience worthy of your trust.