Shipping Policy

Thank you for choosing Alakh Aura—where ancient essence meets modern luxury. We are committed to delivering your fragrances with care, precision, and elegance. Please review our shipping policy below to understand how your orders are handled.

Domestic Shipping (India)

We offer pan-India delivery with an estimated delivery timeline of 5–7 business days.
Orders are processed and dispatched within 24–48 business hours from our Mumbai warehouse.
Delivery timelines exclude weekends, public holidays, and unforeseen courier delays.

International Shipping

At present, Alakh Aura does not offer standard international shipping.
However, for special requests, international orders may be arranged on a case-by-case basis.
All applicable duties, taxes, shipping charges, and insurance (if required) will be borne by the customer.

Shipping & Delivery Guidelines

Deliveries are made between 9:00 AM – 8:00 PM (Monday to Saturday).
A signature is required upon delivery. If unavailable, you may authorize a trusted individual (family member, colleague, neighbor).
Once delivered, Alakh Aura is not responsible for packages received by an alternate person.

Shipping Charges

We currently offer FREE shipping across India.
For bulk or special orders, additional handling or logistics charges may apply depending on:
- Packaging requirements
- Order volume
- Product type

(All applicable charges will be communicated in advance.)

Order Tracking & Delays

While we strive for timely delivery, delays caused by courier partners are beyond our control.
Shipping charges, once applied, are non-refundable.

Failed Deliveries / Order Rejections

If an order is cancelled after dispatch, rejected, or undelivered (especially in COD cases):
- Forward and return shipping charges will be applicable.
- For prepaid orders, charges will be deducted from the refund.
- For COD orders, equivalent value may be adjusted via store credits or reward points.

Damages & Claims

Alakh Aura is not liable for damages after delivery.
Any damage, defect, or shortage must be reported within 24 hours of delivery to our support team.

Returns & Support

We offer a simple and guided return process.
For returns, replacements, or refund-related queries, please contact us at:
alakhaura.in@gmail.com

Important Note

By placing an order with Alakh Aura, you confirm that you have read and agreed to this Shipping Policy. We are dedicated to ensuring that your experience—from checkout to unboxing—is seamless, luxurious, and memorable.