Return & Refund Policy

At Alakh Aura, every fragrance is crafted to deliver a divine and luxurious experience. However, if your purchase does not meet expectations, we are here to assist you with a seamless and transparent return process.

01 Eligibility for Returns

To qualify for a return or refund:

✓
The item must be unused, unopened, and in its original packaging.
✓
The product must be in the same condition as received.
✓
For opened products, returns are only accepted if at least 95% of the original liquid remains.
✓
We maintain strict quality standards and do not accept returns for used or significantly consumed products.

02 Damaged or Defective Products

If your order arrives damaged due to transit or courier handling, we will gladly offer:

  • Replacement, or
  • Full refund
Claims must be reported within 24 hours of delivery with proper proof (images/videos).

Note: Damages caused by improper use, negligence, or incorrect application are not covered under this policy.

03 Return Request Process

All returns must be initiated with prior approval from the Alakh Aura support team.

1
Prior Approval All returns must be initiated with prior approval from the Alakh Aura support team.
2
Return Request Returns without prior notification will not be accepted.
3
Completion Once approved, the return/refund process will be completed within 7 working days.

04 Return Window

We offer a 5-day return window from the date of delivery under our satisfaction assurance policy.

05 Order Cancellation Policy

Before Dispatch
Orders cancelled prior to dispatch are eligible for a full refund.
After Dispatch (In Transit)
If the order is cancelled after shipping but before delivery:

Shipping charges and payment processing fees will be deducted from the refund.

06 Refund Policy

Refunds are processed after:

✦ Refund Process
  • Product inspection (if applicable)
  • Approval by our quality team

Approved refunds will be credited via the original payment method within the stated timeline.

07 Need Assistance?

We’re always here to help you.

Alakh Aura Customer Care

Need Assistance?

Email: alakhaura.in@gmail.com

You can also connect with us on Instagram, Facebook, or YouTube

08 Important Note

By placing an order with Alakh Aura, you acknowledge and agree to this Return & Refund Policy. Our goal is to ensure that every interaction with our brand reflects trust, quality, and satisfaction.